FAQ's

Support

FAQ's


	How do I access the system? The system is accessed online through a web browser such as Internet Explorer. This enables you to access the system from anywhere in the world.

What about training? During our setup we provide training sessions and supply training manuals and specific training to agents, administrators and managers. We are always available for questions, and to provide suggestions and answers.

How secure is my information? All information is accessed by username and password via our secure login screen. The information belongs to you, so you can request a copy at any time. Our servers are also stored in a secure location with 24 hour surveillance and we backup the data regularly.

Who owns the data? The information always belongs to you. We are merely your employed security guards.

What if I choose to select a different provider two years from now? We will provide your information to you, allowing you to transfer providers. At that point it shall be removed from our system.

I have an accounting package, how will we make sure these work together? If you have an existing software package, such as an accounting package, we will work with you to suggest procedures provide a link between the two systems.


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