Careers

Account Manager

Who are you guys?

We’re a team of people working in Dubai creating some of the best real estate software on the internet. We work out of our head office in Al Quoz, Dubai, with a second development office in Pakistan.

What will I be working on?

You’ll be working with many real estate companies throughout the UAE and GCC, some big, some small. Initially, you’ll spend a lot of time learning about our software, but within 2 months most of your time will be spent following up and pursuing companies that are interested in our software. That means phone calls, in-person presentations, and writing proposals. Once you’ve signed them up, it’s a job of training their staff on how to use the software, and finishing their setup resulting in a happy client.

When you’re not presenting, you’ll be mostly catching up on what’s happening with our software, and following up with the development team to make sure everything is done for your clients.

What are the minimum requirements?

You must have some of the bare essentials; fantastic communication in English, great knowledge of the internet and how to use it, great presentation skills and good written skills. If you don’t have these, save yourself the time, and don’t apply. We’re looking for a University degree of some sort, but preferably in Business or Computer Science. Sales experience is a must, and during your interview we’re going to ask you to do presentation about yourself to us and a test of some basic computer skills. A very big plus: conversational Arabic.

We work Sunday to Thursday, 9:00AM to 6:00PM with 1 hour lunch, so 40 hours a week. The nature of your job makes this a little flexible, and from time to time you might find yourself working later meeting a client, so plan for that. Interested? Send your application to jointheteam@gomasterkey.com with the subject “Account Manager”.

Job Details

• Job Title: Account Manager
• Function: Customer Service & Sales
• Department: Operations Department
• Timing: Full Time, Sunday – Thursday, 9:00AM to 6:00PM, 1 hour lunch
• Location: MasterKey Head Office, Al Quoz, Dubai, U.A.E.

Key responsibilities:

1. Presentations: To Directors and General Managers of prospective clients.
2. Closing: Finalising and concluding contracts with prospective clients.
3. Exhibitions: Attending/Exhibiting in relevant exhibitions/shows
4. Client Relations: Monitoring client relations of assigned accounts.
5. Training: Conducting training of client staff when needed
6. Setup: Assisting in setup of MK software and checking data in advance.
7. Reporting: Weekly report to operations manager on activity.

Requirements:

1. University Degree in Business or Computer Science related field.
2. Minimum of 3 years sales experience.
3. Valid UAE Driving license.
4. Knowledge & Understanding of Real Estate market.
5. Excellent English & Conversational Arabic.

Customer Support Officer

Who are you guys?

We’re a team of people working in Dubai creating some of the best real estate software on the internet. We work out of our head office in Al Quoz, Dubai, with a second development office in Pakistan.

What will I be working on?

Predominantly, you'll be working with our customers to improve how they use our products, and help to improve customer support systems. Our software is built for people in the Real Estate industry, so the job will be answering questions related to the software, collecting feedback about the software, and helping the account managers with taking a customer from a prospect, to a fully up and running broker or developer.

When you're not talking to our current customers, you'll be communicating their needs to our development team and helping with documentation of the system such as writing FAQs and training guides.

What are the absolute bare minimum requirements?

You must have some of the bare essentials; fantastic communication in English, great knowledge of the internet and how to use it, great presentation skills and good written skills. You’ll be either on the phone or answering emails, so must be good at both.

This position is perfect for a person who is looking to learn about the real estate market, but wants to approach it from an IT perspective.

How many hours will I be expected work?

We work Sunday to Thursday, 9:00AM to 6:00PM with 1 hour lunch, so 40 hours a week. As you’ll be customer support, you’ll need to come in right at 9:00 to catch those early bird clients. Interested? Send your application to jointheteam@gomasterkey.com with the subject “Account Manager”.

Job Details

• Job Title: Customer Support Officer
• Department: Operations Department
• Function: Customer Support
• Timing: Full Time, Sunday – Thursday, 9:00AM to 6:00PM, 1 hour lunch
• Location: MasterKey Head Office, Al Quoz, Dubai, U.A.E.

Key responsibilities:

1. Phone Support: Every day phone calls for support.
2. Email Support: Questions related to how to do something.
3. Maintaining FAQ: Creating and maintaining a list of FAQ online.
4. Tracking: Entering support requests to the development team.
5. Setup: Assisting in setup of MK software and checking data in advance.
6. Reporting: Weekly report to operations manager on activity.

Requirements:

1. University Degree in Business or Customer Service related field.
2. Minimum of 3 years customer service experience.
3. Knowledge & Understanding of Real Estate market.
4. Excellent English & Conversational Arabic.